Lost and damaged units, refunds where the item never came back, removals and shipments received short, fees charged on the wrong size. Our team checks the last six months, files every claim still inside its window, and follows it up until it's decided.
Free until January 1, 2027 for sellers who sign up with us directly. No fee on any claim we file before then, even if the marketplace pays later.
What have Amazon and Walmart reimbursed, and what can you still recover?
Pick your marketplaces and how far back to look. We check every claim type for that period, show what was already paid, and tell you what's still inside the claim window before it closes.
Six months by default — or any period you choose
Written report in 48 to 72 hours after you give us access
No password — report and case permissions only
Free until January 1, 2027 — the audit and every claim filed before then, when you sign up directly
Claim windows
30 days here, 120 days there. Do you know which clock is running?
Every Amazon and Walmart deadline, when it starts, where to file and what evidence to send, on one reference page.
We check every claim type below for the period you choose, file the ones still inside their window with the evidence the marketplace asks for, and follow them up.
A free profit and loss for your Amazon or Walmart store, after every marketplace fee, your cost of goods and ad spend, with inventory, order and shipment pages.
When WFS loses or damages your units in a fulfillment center and Walmart is at fault, you're credited the original sales price minus fulfillment and referral fees by the end of the payment cycle. Here is how to check every credit arrived, and how WFS compares with FBA.
Walmart.ca accepts sellers based in Canada, the US and several other countries. Non-Canadian sellers need a Canadian Business Number and Non-Resident Importer setup, but no Canadian company or warehouse. There's no monthly fee, referral fees run 6–20% by category, and Walmart expects French content right after launch.
Walmart's 2026 US standards: On-Time Delivery 90%+, Valid Tracking 99%+, Cancellation 2% or less, Seller Response 95%+, Late Shipment 5% or less, and, enforced since April 2026, Negative Feedback 2%, Return Rate 6% and Item Not Received 2% or less over 60 days.
Amazon charges a $39.99 monthly Professional plan plus referral fees; Walmart charges no monthly or setup fee, only referral fees. Most categories pay 15% on both. The real difference is FBA vs WFS fulfillment and storage, plus Amazon's 3.5% fuel and logistics surcharge since April 17, 2026.
In the Amazon Inventory Ledger, reason code M means misplaced and E means damaged by Amazon while sellable. Those are the claimable lines when the Unreconciled Quantity stays above zero. You have 60 days from the day Amazon records the loss. Codes H, K, U, 6 and 7 are rarely paid in full.
WFS return disputes open late. A refunded return that was never processed can be disputed from day 90 after the return was initiated, for 45 days. A processed return that never reached you opens on day 45. Walmart allows one case per order, three attempts to supply documents and one appeal within 30 days.
Amazon and Walmart both let you add a user with only the permissions the work needs: reports to find the money, and cases to claim it. You can remove that access at any time.
We review the period you choose (six months by default) across your Amazon and Walmart reports: what was already reimbursed, units lost or damaged with no payment, refunds where the item never came back, removals and inbound shipments received short, fees charged on the wrong size or weight, and payouts below your cost. You get a written report with each item, its amount at the marketplace's current valuation and its claim deadline, within 48 to 72 hours of account access.
Can you recover everything from the last six months?
Not always. Amazon and Walmart only accept claims inside their windows, most between 30 and 120 days. The audit shows which items are still claimable and which have expired, so you can stop the same losses from repeating.
Do you need my password?
No. You add us as a user in Seller Central or Seller Center with permission to view reports and open cases. You can remove that access at any time.
Do you work with Walmart and Canada?
Yes. We work on Amazon.com, Amazon.ca, Walmart.com and Walmart.ca, including Walmart Fulfillment Services.
How do you charge?
For sellers who sign up with us directly, everything is free until January 1, 2027: the audit, every claim we file before then and everything it recovers, even if Amazon or Walmart pays later. For claims filed from January 1, our fee is 10% of what the marketplace actually pays. Sellers introduced by a referral partner or served through an agency pay 10% from their first claim. Nothing recovered, nothing owed, and no setup or minimum fees.
How far back can Amazon and Walmart reimbursements be claimed?
It depends on the claim. Amazon: 60 days for warehouse losses (from when Amazon records them), day 60 to 120 for returns, day 15 to 75 for lost removals, 60 days for damaged removals, day 15 to 60 for inbound shortages and 90 days for fee errors. Walmart: day 10 to 50 for WFS inbound shortages, 30 to 60 days for removals, 45-day dispute windows for returns and 90 days for referral fee errors. Every window is in our claim windows table.
Doesn't Amazon reimburse automatically now?
Amazon reimburses most warehouse losses and many returns automatically. It doesn't cover removal orders, inbound shortages or fees charged on the wrong size, and automatic payouts use Amazon's cost estimate unless your own cost is on file.
Does Amazon guarantee reimbursement?
No. Amazon and Walmart decide every claim. We research each one and send the evidence they ask for, but we can't guarantee the outcome.
Free Audit
Find out what Amazon and Walmart still owe you
A free 6-month reimbursement audit and account review: a written report and a live call within 48 to 72 hours of access.